FAQs
Hours of Operation:
Wednesday, Friday, and Saturday: 9 am - 6 pm
Tuesday and Thursday 9 am - 8 pm
Sunday and Monday: CLOSED
How can I leave a Gratuity for my stylist?
Gratuities for services are only accepted in the form of cash, check, or gift card. We also use a service called Tippy and Venmo, which will allow you to leave a gratuity on a credit card.
May I use my cell phone in the spa?
This is your time to relax, we ask when you arrive to please silence your phone so that everyone might be able to enjoy their quiet time.
May I bring my child to my service?
Children under the age of 13 are not allowed in the Spa. However, if you are receiving a quick service in the Spa your child can wait in the communal waiting area. If you have a problem with childcare within the 24-hour cancellation window we will use the 50% cancellation fee towards your next service.
Children are permitted in our Salon and communal areas.
What if I am running late for my appointment?
We know things happen, traffic, kids, unable to get away from work......We will do our best to accommodate you if you are running late, however, if you are more than 15 minutes late we may have to ask you to reschedule or settle for a shortened service time so that we do not run into the next guest's appointment time.
Why do you require a credit card to reserve my appointment?
We do require a credit card or gift card to reserve your appointment time. Please understand, if you schedule a time with us and then you do not show up, it is too late for us to fill that appointment time. Therefore, we respectfully request 24 hours notice of cancellation. If cancellation is made within the 24-hour window, we will charge 50% of the scheduled services. No-shows will be charged 100% of the total cost of services booked.
What if I need to cancel my appointment?
We understand things happen, please let us know as soon as possible if you are unable to make your appointment. We reserve the right to charge 50% of the total services without 24 hours notice; and no-call, no-shows will be charged 100% of the total cost of services booked.
What is a waterless pedicure?
This is a system that Angela has been using since 2007, it is much more sanitary than the traditional jetted pedicure tubes. We use hot towels to soften and warm the feet and legs, similar to a facial-but for the feet! We have the most amazing, relaxing, zero-gravity chairs to sit way back and just relax through the service with no worries of cross-contamination from the last guest.
How do you clean your instruments?
We use a hospital-grade sterilization machine called an autoclave. Instruments are cleaned and freshly packaged and sealed after each treatment, then run through the autoclave. All buffers and files are one-use products and are disposed of after each customer. You are more than welcome to take home your buffers or files!
How do your All-Access membership work?
SpaMemberships are an excellent option for clients who are booking ONE or more services a month regularly. It is a great way to get more value from your visits. To learn more, click here.
Do you offer gift cards?
Yes! We offer Gift Cards both in-store and online. Click here to purchase a printable Gift Card online. * All Gift cards and certificates are non-refundable and may be used on all services or products purchased at Karma.
Why are your mani/pedi prices higher than other nail salons?
Our prices are typically within a few dollars of "traditional, shopping-center" nail salons and more affordable than resort spa pricing. Several factors affect our pricing:
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We want to provide our nail stylists with a living wage and a healthy work-life balance.
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We invest in one-time use buffers and files and industry-lead sterilization and cleaning equipment that many salons do not.
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We use higher quality, more health-conscious products in our services. While these cost more, we believe they are well worth it to provide our customers with a healthier experience.
What is your policy on refunds?
Exchanges are granted for unworn clothing, handbags, and accessories only, and within 15 days of purchase. If you have a hair product that is not up to your expectations, please bring it back and we will gladly exchange it within 15 days of purchase for another product. * All skin care products are final sale.
We do NOT grant refunds on services, pre-paid packages, gift cards, or skin care. If you are unhappy with your service for any reason, we will be happy to work with you on an appropriate solution. * All Gift cards and certificates, as well as pre-paid packages are non-refundable and may be used as credit on all services or products purchased at Karma.
How can I request a donation for my event or fundraiser?
Please review our Donation Request Policy & Guidelines here.