Hours:
Tuesday-Saturday 9:00a - 8:00p

All content and names of services

Copyright © Karma Spa Lounge & Beauty Bar

Contact Us:
910-246-9838
910-725-0618
Location:
115 Turner Street
Southern Pines, NC

FAQs

Hours of Operation: 

Sunday & Monday:  Closed

Tuesday through Saturday:  9 am - 8 pm

 

How can I leave a Gratuity for my stylist? 

Gratuities for services are only accepted in the form of Venmo, cash, check or gift card.  We apologize for any inconvenience this may cause.

 

May I use my cell phones in the spa? 

This is your time to relax, we ask when you arrive to please silence your phone so that everyone might be able to enjoy their quiet time.

What if I am running late for my appointment?

We know things happen, traffic, kids, unable to get away from work......We will do our best to accommodate you if you are running late, however, if you are more than 15 minutes late we may have to ask you to reschedule or settle for a shortened service time so that we do not run into the next guest's appointment time.

 

Why do you require a credit card to reserve my appointment?

Please understand if you reserve a time with us and then you do not show up, it is too late for us to fill that appointment time.   Therefore, we respectfully request 24 hours notice of cancellation.   No-shows will be charged 50% of the total cost of services booked.

 

What if I need to cancel my appointment?

We understand things happen, please let us know as soon as possible if you are unable to make your appointment.  Please note that we do require a credit card to reserve appointments; no-shows will be charged 50% of the total cost of services booked.

 

What is a waterless pedicure?

This is a system that Angela has been using since 2007, it is much more sanitary that the traditional jetted pedicure tubes.  We use hot towels to soften and warm the feet and legs, similar to a facial-but for the feet!   We have the most amazing, relaxing, zero-gravity chairs to sit way back and just relax through the service with no worries of cross contamination from the last guest.

How do you clean your instruments?

We use a hospital-grade sterilization machine called an autoclave. Instruments are cleaned and freshly packaged and sealed after each treatment, then run through the autoclave. All buffers and files are one-use products and are disposed of after each customer. You are more than welcome to take home your buffers or files!

 

How do your VIP memberships work?

VIP Memberships are excellent options for clients who are booking ONE or more services a month regularly. By becoming a member you will automatically receive your choice of Swedish Massage or Classic Facial each month, making it an excellent way to save on your routine maintenance. Your membership fee is charged once a month, at which time you will receive a credit for your massage, facial or Brazilian wax. You can use this at any time and your benefits accrue, so if you miss a month, you’ll have 2 the next! Any additional services, upgrades you book for the remainder of the month, and ALL PRODUCTS will be 10% off. You’ll also receive early access to other specials and events!

Do you offer gift cards?

Yes! We offer Gift Cards both in store and online. Click here to purchase a printable Gift Card online.

Why are your mani/pedi prices higher than other nail salons?

Our prices are typically within a few dollars of "traditional, shopping-center" nail salons and significantly more affordable than resort spa pricing. Several factors affect our pricing:

  1. We want to provide our nail stylists with a living wage and a healthy work-life balance.

  2. We invest in one-time use buffers and files and industry-lead sterilization and cleaning equipment that many salons do not.

  3. We use higher quality, more health conscious products in our services. While these cost more, we believe they are well-worth it to provide our customers with a healthier experience.

 

What is your policy on refunds?   

Returns and refunds are granted on unopened product only.  If you have an opened product that is not up to your expectations, please bring it back and we will gladly exchange it for another product.  We do NOT grant refunds on services.    If you are unhappy with your service for any reason, we will be happy to work with you until you are satisfied. 

How can I request a donation for my event or fundraiser?

Please review our Donation Request Policy & Guidelines here.