Children under the age of 13 are not allowed in the Spa. We do require a credit card or gift card to reserve your appointment time. Please understand, if you schedule a time with us and then you do not show up, it is too late for us to fill that appointment time. Therefore, we respectfully request 24 hours notice of cancellation. If cancellation is made within the 24-hour window, we will charge 50% of the scheduled services. No-shows will be charged 100% of the total cost of services booked.